Posts

Staying Connected

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Morclean are now using ZOOM for video based meetings, sales calls and training. This platform also enables colleagues working from home to discuss important changes to the business. For anyone wishing to use this service, please download the App (available in iTunes / Apple Store & Android) or use the PC based version and we’d be happy to connect. Contact us for more information.

Deliveries and Collections

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While most of our office and admin staff etc are working from home we do have limited and minimal cover in the building.

As of 25th March, we are here Mon-Fri during office hours but please note:



·Please check/confirm first so we can make sure someone is here by calling 07976 442297 or 07976 822390
·Can you let someone know what you are delivering or collecting; when/what time and why the item(s) are being moved
·Is the item boxed or palleted and do we need to fork lift?
·If delivered. where has the item been, what is it used for or where is it from?
·When entering the site there is a separated break point that you can reach ‘your side’ and we’re on the other side to maintain distance etc










·We’d just ask any drivers/operatives to observe all site rules

You can contact us as normal

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You can contact Morclean using the email you already have, or by using info@morclean.com. You can contact us by calling land line +44 (0)1246 471147 and ALL telephone calls are either diverted or will be answered on site during office hours. ALL emails are still operating as normal during office hours (UK times).

Shipping

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Please note that for any overseas orders, some carriers are not making any deliveries whatsoever to some countries. Because the info is changing all the time, we have decided not to publish the data. In general however we are unable to send shipments to the areas grossly affected by the COVID-19 pandemic.



Shipping Costs

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We have also noted a steep rise in prices for shipping and transport for consignments we have already quoted for at a lower price prior to the change of circumstances. While we will endeavour to absorb what we can, we have noticed a gross increase running to 000’s of % in some cases. Please note all shipments to Europe or the rest of the World are subject to prices on the day.

Exchange Rates

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Please note that our overseas/export quotations are generally sent on an ex-works basis GBP unless otherwise stated. There have been changes to exchange rates which may significantly affect the quoted price. Please check exchange rates on the day, there’s numerous web sites to do this – we’d suggest you could find the right info here  https://www.xe.com/.

Dedicated Mobile Number

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We now have a dedicated mobile for any calls during office hours, this is because our land lines are diverted and we need one single point of contact. The number 07500 010235 is now available to our customers, partners, suppliers and colleagues as a point of contact within the offices.